Legal Documents

Casino99 – Terms and Conditions

Please read these Terms and Conditions carefully before using the Casino99 platform. Everything from account registration to withdrawals is clearly covered here.

Last Updated: January 2026  |  Effective Date: January 1, 2026

1 Introduction & Definitions

Welcome to Casino99. These Terms and Conditions ("Terms") constitute a legally binding agreement between Casino99 ("we", "us", "the Platform") and its users ("you", "member"). By accessing or using the Casino99 website or app, you are deemed to have accepted these Terms.

We strongly recommend reading these Terms and Conditions in full before registering with Casino99. If any part is unclear, please reach out to our customer support.

Important: These Terms and Conditions are subject to change at any time. You will be notified via your registered email address and a notice will be posted on the homepage.

2 Account Register

To open an account with Casino99, you must provide accurate and complete information. We reserve the right to close any account registered with false or incorrect details at any time. Information required at registration:

  • Full legal name (as shown on your national ID)
  • Active mobile number or email address
  • Date of birth (must be 18 or older)
  • Valid payment methods (bKash, Nagad, Rocket, or bank account)

Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be closed and balances may be forfeited. You are solely responsible for keeping your password and login credentials confidential.

Large withdrawals may be delayed until your account verification (KYC) is complete. Once verified, all features and limits will be fully unlocked.

3 Eligibility & Age Requirements

You must be at least 18 years old to use Casino99. Users under 18 will not be permitted on the platform under any circumstances. We may request a copy of your national ID, passport, or driving licence at any time for age verification purposes.

The following individuals are not eligible to open an account with Casino99:

  • Any individual under the age of 18
  • Residents of countries or regions where online gaming is prohibited by law
  • Casino99 employees or their immediate family members
  • Individuals previously banned for fraudulent activity
Warning: Opening an account on behalf of a minor, or allowing a minor to use your account, will result in permanent account closure and legal action.

4 Deposits & Payments

Casino99 currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The following rules apply to all deposits:

  • Minimum deposit amount: BDT 200
  • Maximum deposit per transaction: BDT 50,000
  • Daily maximum deposit limit: BDT 200,000
  • Deposits are generally credited to your account within 5–15 minutes
  • No additional charges are applied to deposits

Deposits from third-party accounts are strictly prohibited. All deposits must be made from a payment method registered in your own name. Any third-party transactions detected will be cancelled.

If a deposit takes longer than 1 hour, it will be automatically refunded. If you experience any issues, please contact support with your reference number.

5 Withdrawal Policy

Casino99's withdrawal policy is transparent and straightforward. Withdrawals will be approved once the following conditions are met:

  • Minimum withdrawal: BDT 500
  • Maximum daily withdrawal: BDT 500,000
  • Account verification must be completed
  • Funds will be sent back to the same payment method used for the deposit
  • Processing typically completed within 15 minutes to 24 hours

Winnings from bonuses are subject to wagering requirements before withdrawal. Typically, you must wager 25x the bonus amount. Bonus balances cannot be withdrawn until this requirement is met.

Withdrawal requests cannot be cancelled once submitted. Please double-check the amount and payment details before making a request.

6 Bonuses & Promotions

Casino99 offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which you should read carefully before claiming.

Bonus Type Amount Wagering Duration
Welcome Bonus 100% (up to BDT 5,000) 25x 30 days
Reload Bonus 50% (up to BDT 2,000) 20x 14 days
Cashback 10% (weekly) 1x 7 days
Referral Bonus BDT 500 per referral 15x 60 days

A few general bonus rules: Multiple accounts on the same device or IP address are not eligible for bonuses. Any attempt to abuse bonuses will result in account closure. casino99 reserves the right to modify or cancel any promotion at any time.

7 Gaming Rules

All games on Casino99 are powered by RNG (Random Number Generator) technology, certified by independent third parties. This means every outcome is entirely random — neither Casino99 nor any of its staff can influence results.

  • Bets will be refunded if a game is interrupted mid-session due to a technical fault
  • Your game state will be saved if your internet connection is interrupted
  • The dealer's decision is final in Live Casino games
  • In the event of a dispute, game logs will be reviewed
  • Simultaneous use of the same account on multiple devices is restricted

Any disputes regarding game results must be reported to the support team within 48 hours. Claims submitted after this period may not be considered.

8 Prohibited Activities

The following activities are strictly prohibited on Casino99 and will result in immediate account closure:

  • Using bots, automated software, or scripts to play games
  • Attempting to access or hack another user's account
  • Exploiting technical vulnerabilities in the platform
  • Use for money laundering or concealing illegally obtained funds
  • Operating multiple accounts under the same identity
  • Harassing customer support or providing false information
  • Organized fraudulent activity targeting the platform
Consequences: Involvement in any prohibited activity will result in permanent account closure, forfeiture of all balances, and legal action where necessary.

9 Privacy & Security

Casino99 takes the protection of your personal information seriously. We use 256-bit SSL encryption, and your data is never sold to third parties. To learn more, please read our Privacy Policy Read the page.

  • Your data is used solely for account management and KYC purposes
  • Payment information is stored on encrypted servers
  • We alert you by SMS or email if any suspicious login activity is detected
  • Enabling two-factor authentication (2FA) is strongly recommended

10 Responsible Gaming

Casino99 places responsible gaming at the top of its priorities. We believe gaming should be a source of enjoyment — not a source of problems. To support this, we offer a number of features:

  • Set your own daily, weekly, or monthly deposit limits
  • Temporary or permanent self-exclusion option
  • Option to set session time limits
  • Break reminder feature

If you feel you may have a problem with gaming, please contact our Responsible Gaming Visit the page and reach out to our support team for assistance.

11 Account Closure

You may close your account at any time. Any remaining balance will be refunded, but unused bonuses will be forfeited. Casino99 may also close an account for the following reasons:

  • Violation of these Terms and Conditions
  • Fraudulent activity or suspicious behavior
  • Extended inactivity (more than 12 months)
  • Failure to complete KYC verification or providing false information
A monthly maintenance fee of BDT 50 may be deducted from inactive accounts. Accounts will be automatically deactivated once the balance reaches zero.

12 Changes to Terms

Casino99 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Notice will be sent to your registered email address and posted on the platform before any changes take effect.

Continued use of the platform after any changes takes effect means you have accepted the updated terms. If you do not agree to the new terms, you may close your account and withdraw your remaining balance.

For any questions regarding these Terms and Conditions, please contact our customer support team. We are available 24/7 to assist you.

Your Casino99 Security Guaranteed

Our Terms and Conditions are more than formalities — they exist to protect you.

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Secure Transactions

Every deposit and withdrawal is secured with 256-bit SSL encryption. Your financial information is always protected.

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Fair Gaming

All games are RNG-certified by independent third parties. Results are completely random — no manipulation of any kind.

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Transparent Bonus Policy

Every bonus comes with clearly stated terms. No hidden conditions — what you see is what you get.

Fast Withdrawals

Once conditions are met, funds are typically delivered to bKash or Nagad within 15 minutes on average. No unnecessary delays.

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Data Protection

Your personal information is never sold to third parties. Our privacy policy is strictly upheld.

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24/7 Bangla Support

Need help understanding the rules? Our customer care team is available 24/7, seven days a week.

Get Started Now

Now that you know the terms, Start Playing

Register with Casino99 and get a 100% bonus on your first deposit. Open an account in just 2 minutes — completely safe and simple.

For ages 18 and above only. Please gamble responsibly.

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