Data Protection Policy

Casino99 – Your Privacy Policy

Your personal information is your most valuable asset, and we treat it that way. This Privacy Policy clearly explains how Casino99 collects, uses, and safeguards your data on our platform.

256-bit SSL Encryption
No Data Sold to Third Parties
Last Updated: January 2026

1 Introduction

Welcome to Casino99. This Privacy Policy is designed to build a transparent relationship between us and our users. By using the Casino99 platform, you agree to the terms of this Privacy Policy.

We believe every user's personal data belongs to them. Casino99 uses that data solely to improve our platform services and deliver the best possible experience. Our Privacy Policy is built in line with international data protection standards.

This policy applies to Casino99's website, mobile app, and all digital services. If you have any questions, feel free to contact our support team at any time.

This Privacy Policy was last updated in January 2026. If any changes are made, notice will be provided via your registered email and on the platform.

2 What Information We Collect

We collect various types of information when you use the Casino99 platform. This information is necessary to operate our services, ensure security, and improve your experience. We collect only what is needed — nothing more.

Name & Identity Information
Mobile Number
Email Address
Date of Birth
Payment Information
Location Data (IP)
Device Information
Gaming Activity

Information is collected in two ways. First, directly — when you register, fill out a form, or contact support. Second, automatically — through cookies, log files, and tracking technologies.

Casino99 never stores your full payment card number or bank account details. All payment processing is handled through a fully encrypted gateway.

3 How Your Information Is Used

Casino99 uses your information only for legitimate and specific purposes. We never use your data unnecessarily or sell it to third parties. The primary purposes for which your information is used are:

  • Completing account registration and the verification (KYC) process
  • Processing deposit and withdrawal transactions
  • Personalizing Bonus & Promotion Offers
  • Fraud & Money Laundering Prevention
  • Providing customer support services
  • Improving Platform Security & Performance
  • Meeting legal obligations
  • Committed to Responsible Gaming

With your consent, we may notify you about new offers, bonuses, and updates. You can opt out of these notifications at any time.

4 Who Your Information Is Shared With

Casino99 never sells your personal information. However, limited data may be shared in the following specific circumstances:

  • Payment Providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions
  • Game Providers: Minimum data required for Live Casino or slots games
  • Law Enforcement Agencies: In compliance with a court order or legal obligation
  • Security Partners: For Fraud Detection & Prevention
To Be Clear: Casino99 never sells or rents your personal information to marketing companies, advertisers, or any other third parties.

5 Security Measures

Data security is one of the cornerstones of Casino99's Privacy Policy. We employ the highest industry-standard security technologies to keep your information protected at all times.

  • TLS 1.3 / 256-bit AES Encryption for All Data Transmission
  • PCI-DSS Compliant System for Payment Information
  • Two-Factor Authentication (2FA) Available
  • 24/7 Security Monitoring & Intrusion Detection
  • Regular Security Audits & Penetration Testing
  • Data backups stored on encrypted servers
If a suspicious login or unusual activity is detected, Casino99 will automatically alert you via SMS or email and, if necessary, temporarily lock your account.

6 Cookie Policy

Casino99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and maintain platform functionality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7 Your Rights

Under Casino99's Privacy Policy, you have the following rights over your personal information. To exercise any of these rights, contact our support team — we will respond within 30 business days.

Right to Access Information

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

If any of your stored information is incorrect, you may request that it be updated or corrected.

Right to Erasure

After closing your account, you may submit a request to have your personal information deleted within the specified timeframe.

Right to Object to Processing

You can object to and opt out of your data being used for marketing or analytics purposes.

Data Portability

You may request to download your data in a readable format (JSON/CSV).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

8 Children's Privacy

Casino99 places the highest priority on protecting minors. This platform is strictly intended for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age is verified during registration, and a National ID or birth certificate may be requested in cases of doubt. If it is found that information belonging to a minor has been collected, that data will be deleted immediately and the account will be closed.

If a parent or guardian suspects that their child has created an account on Casino99, please contact our support team immediately. We will take action within 24 hours.

9 Policy Changes

Casino99 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, adoption of new technologies, or expansion of services. In the event of any significant changes:

  • A notice will be sent to the registered email address
  • A banner notification will be displayed on the platform's home page
  • You will be notified at least 7 days before any changes take effect
  • The "Last Updated" date at the top of the page will be revised

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch. Our data protection team is always ready to assist.

Response Time
Within 24 Hours
Live Chat
Available 24/7

Why Casino99's Data Protection Separate

We protect your privacy not just in words, but in action. Here are our core commitments.

🔐

Military-Grade Encryption

Every transaction and piece of personal information is protected with 256-bit AES encryption — as secure as your bank.

🚫

Data Sales Strictly Prohibited

Casino99 never sells your information to third parties. This is an absolute, non-negotiable policy.

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Full Transparency

You have the right to know exactly what information we hold about you and how it is being used. You may request a full report at any time.

KYC Verification Secured

Documents uploaded during identity verification are stored in an encrypted vault, with access restricted once verification is complete.

🛡️

Active Threat Monitoring

Our security team monitors the system 24/7. Any unusual activity is acted upon immediately.

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Data Deletion Option

If you choose to close your account, you may request that all your personal information be permanently deleted.

Play Safe

Your Information Secure, start with complete peace of mind

Your privacy is always protected at Casino99. Register now and enjoy a safe gaming experience.

For ages 18+ only. Play responsibly.

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